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Return Policy


If your product is defective, you may return it for a refund or an immediate replacement, subject to manufacturer/ publisher restrictions.
We accept returns on most items, if they are unused and still in their original packaging. You will be reimbursed in the manner in which you paid (excluding shipping cost).
If the item was damaged during transit, retaped or tampered with in any way, please indicate condition when signing for it and retain packaging. This will be of help when filing a claim with the shipping carrier.
Before returning any item, you must contact our returns department within 14 days of your invoice date, for a Return Merchandise Authorization number.
For help with returns please call us at 718-686-1102 or email

Note: Seasonal, sale, specialty, and custom orders are excluded. In addition, items containing both wood and silver and antique leather goods are excluded.

Wholesale Customers:
Please contact your sales representatives to discuss returns


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